Privacy Policy

Information we collect

The information we collect depends on how you use Pickle Haus. We may collect the following categories of personal information:

Information you provide

• Account and profile information: name, email address, phone number, city, pincode, date of birth, gender, sports interests, play frequency, designation, Instagram username, and LinkedIn profile, when you sign in and complete your profile.
• Google account information: name, email address, and profile photo, when you sign in with Google.
• Contact and support messages: name, email address, phone number, subject, and message when you use the website contact form or otherwise write to us.
• Event, trip, and product enquiries: name, phone number, and any booking, delivery, or preference details you share when you enquire about or book events, trips, or store items. The website store does not complete checkout itself; product enquiries are handled through a point of contact, often over WhatsApp.
• Find Players requests: your name, phone number, and game details (sport, venue, date, time, skill level, and related preferences). This information is posted to Pickle Haus WhatsApp groups so other players can contact you.
• Ratings information: player and reviewer names, phone numbers, and rating details when you use the Haus rating features.
• Career applications: name, phone number, email address, city, availability, compensation expectations, sport background, social profiles, portfolio links, and application answers.
• WhatsApp and Instagram communications: your phone number, WhatsApp account identifiers, messages, and any name or profile information you share or that the platform makes available when you message us.

Information collected automatically

• Device and usage information: IP address, browser type, device information, pages viewed, and similar website usage data, including through Google Analytics.
• Cookies and similar technologies: as described in the cookies section below.

Payment information

When you pay for a Pickle Haus event, trip, product, or other offering, payment and transaction information is processed by Razorpay. We may receive confirmation details such as payment status, transaction references, amount, and the contact details associated with the booking. We do not store complete card details, UPI credentials, net banking credentials, or other payment instrument credentials on our own servers.

How we use personal information

We use personal information to:

• Create and manage your Pickle Haus account
• Verify your phone number with a one-time password
• Process and fulfil event bookings, trip bookings, and product enquiries
• Process payments through Razorpay
• Arrange participation, delivery, or collection of products or experiences you request
• Respond to enquiries and provide customer support
• Send transactional communications, including OTPs, booking or rating notifications, and replies to your messages
• Operate community features such as Find Players, ratings, and WhatsApp groups
• Review career applications
• Operate, secure, and troubleshoot the website
• Understand how the website is used and improve our products and services
• Prevent fraud, abuse, and security incidents
• Send promotional or community communications where permitted, including where you have asked to join a group or requested information
• Comply with legal, accounting, and tax obligations and resolve disputes

Payments through Razorpay

Payments for Pickle Haus events, trips, products, and other paid offerings may be processed through Razorpay, including through Razorpay-hosted payment pages or payment links. Payment may be completed on Razorpay's systems rather than on a checkout form hosted on picklehaus.in.

Razorpay processes the payment and transaction information needed to complete a payment. That may include your name, contact details, transaction amount, payment method type, and technical or fraud-prevention information Razorpay requires to provide its services.

Pickle Haus does not store customers' complete card details, UPI credentials, net banking credentials, or other payment instrument credentials on its own servers. We may keep order, booking, and payment-status records needed to confirm a purchase, provide the service, and meet accounting or legal requirements.

When you pay through Razorpay, you may also be subject to Razorpay's privacy policy and terms. We do not control how Razorpay processes information on its own platform.

Meta and WhatsApp communications

Pickle Haus uses Meta services to communicate with customers and community members. This includes WhatsApp, through Meta's WhatsApp Cloud API and through BagAChat, a WhatsApp messaging provider. We also maintain an Instagram account and may reply to people who contact us there. If you contact us through another Meta channel, we may use the information you share in that conversation to respond to you.

We may use these channels for:

• Order, booking, and event confirmations
• Order, booking, and delivery or event updates
• Customer support and responses to enquiries
• Event and trip information you request, including through our WhatsApp event assistant
• Phone-number verification OTPs
• Rating requests and rating updates
• Find Players requests posted to community WhatsApp groups
• Product or service information you request, and promotional or community updates where you have joined a group or otherwise asked to hear from us

Information processed for these communications

Information processed for WhatsApp and other Meta communications may include your name, phone number, WhatsApp account information, Instagram username or profile information, messages you send or receive, order or booking information, and other details you choose to provide.

Transactional and promotional messages

We distinguish between two kinds of communications:

1. Transactional or service communications needed to fulfil a booking, verify your account, operate a feature you used, or respond to you. Examples include OTPs, booking confirmations, rating notifications, Find Players posts you submit, and replies to a message you sent us.
2. Promotional or marketing communications about events, trips, products, or community updates that are not required to complete an existing order or request. We send these where you have asked to join a WhatsApp group, followed or messaged our Instagram account, or otherwise given appropriate consent or another applicable lawful basis.

Communications that take place on Meta platforms, including WhatsApp and Instagram, are also subject to Meta's applicable terms and privacy practices, and to WhatsApp's privacy policy. Pickle Haus does not control how Meta processes information on its own platforms.

Cookies and similar technologies

We use cookies and similar technologies that are present in the website implementation. We do not currently use advertising pixels or a shopping-cart cookie.

Essential functionality

• firebaseIdToken: used on selected administrative pages to keep an authenticated admin session.
• Firebase Authentication storage: Google sign-in uses browser storage maintained by Firebase Authentication so you can stay signed in. This is similar to a cookie and is required for account features.

Site functionality

• sidebar_state: remembers whether the administrative sidebar is open or collapsed. It is set for up to seven days and is used only for that interface.

Analytics

We use Google Analytics (gtag.js, measurement ID G-W10KW1RSHV) to understand website usage. Google may set cookies such as _ga and related Google Analytics identifiers, and may collect IP address, browser and device information, and page-view data. This processing is also subject to Google's privacy policy.

We do not currently use Meta Pixel, the Meta Conversions API, or other Meta advertising or measurement tags on this website.

Third-party service providers

We share personal information with the following categories of providers where needed to operate Pickle Haus. We do not sell personal information.

• Razorpay: payment processing.
• Meta Platforms: WhatsApp Cloud API and Instagram communications. Our website also includes Meta domain verification for these services.
• BagAChat: WhatsApp messaging used for OTPs, rating notifications, and Find Players group messages.
• Google: Google sign-in, Firebase Authentication, Cloud Firestore, Firebase Realtime Database, Google Analytics, Gmail for contact-form delivery, Google Sheets for career applications, and Google account profile images.

These providers process information according to their own terms and privacy practices. We do not use a separate SMS provider, email marketing platform, shipping carrier integration, or customer-support helpdesk in the current website implementation.

Data retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy. That includes operating your account, fulfilling bookings and product requests, providing support, reviewing applications, complying with legal, accounting, and tax obligations, resolving disputes, preventing fraud, and enforcing our agreements. When information is no longer needed for these purposes, we delete or de-identify it where practicable.

Your rights and requests

Subject to applicable law, you may ask Pickle Haus to:

• Provide access to the personal information we hold about you
• Correct inaccurate information
• Delete your information where applicable
• Withdraw consent where processing is based on consent
• Stop promotional communications
• Handle a privacy-related complaint

Send these requests to picklehaus.official@gmail.com. We may need to verify your identity before completing a request. Some information may need to be retained where the law requires it or where it is still needed for an active booking, payment, or dispute.

Marketing opt-out

You can stop promotional WhatsApp, email, or other marketing communications by:

• Emailing picklehaus.official@gmail.com with a request to opt out
• Asking us on WhatsApp to stop promotional messages
• Leaving a Pickle Haus community WhatsApp group
• Using the unsubscribe or stop options made available by WhatsApp or Meta, where those options appear

Opting out of marketing does not stop essential transactional communications about an account, active booking, payment, or support request. For example, we may still send an OTP, a booking confirmation, or a reply to a message you sent us.

Security

We use reasonable technical and organisational measures to protect personal information, including authenticated access for account and admin features, access-restricted databases, and transmitting information over HTTPS. No method of transmission or storage is completely secure, and we cannot guarantee that unauthorised access will never occur.

Children's privacy

Pickle Haus is a sports and community platform that families may use together. The website is not intended for children to provide personal information independently. If you are under 18, please use the website and share personal information only with the involvement of a parent or guardian. If you believe a child has provided information without that involvement, contact us and we will review the request.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be published on this page with a revised "Last updated" date. Please review this page periodically. Continued use of the website after an update means you should read the revised policy to understand how we handle your information.

Contact us

For privacy questions, requests, or complaints, contact Pickle Haus using the official details below.